My products arrived cracked / broken. Can I return or have it replaced?
Yes. Please ship back (on your account) the item to us in its original packing, unused and we will ship you a new one free of charge. We replace only once with free shipping. For subsequent replacements, shipping will be charged to your account.
For make-up palettes: We do our best to pack them well. However, unfortunately, shipping may cause palettes to crack or break. We ask for your understanding and not request for a replacement if the cracks are minor and the palettes are still usable.
Did you sample all the products sold on My Beauty Basket?
Yes we use and tried all items sold on My Beauty Basket before putting them online. We assure you that despite its affordability, we sell quality products. However, please exercise caution and test usage on a small portion of your skin before complete application. Should any sensitivity occur, please discontinue use. **Please note, it is also important to make sure that the applicators you will use (brushes, sponges, fingers etc) are clean.
Are your products the same as the ones being sold on other websites?
Some of our products may be similar to those being sold on other websites here and abroad. We are able to offer our products at more affordable prices because we get it straight from the manufacturer.
For some items specified, we get it from those same websites abroad as well. For this reason and added shipping costs, these items may be slightly more expensive.
Why is the color of the product I received different from the picture on the website?
Lighting, photo quality and computer settings affect the colors displayed on your monitor. Please take this into account when ordering.
How do I place an order?
Please read here.
How long before I receive my products after I pay for my order?
We usually send out the items 1 to 2 days after receipt of payment. Within Metro Manila, shipping takes approximately another 1 to 2 days. See shipping information for more information
Can I add, change, revise, remove items from my order after I've sent it in?
Yes, before payment is made. Just contact us via email or cellphone and we can accommodate revisions for your order. However, once payment is made, all orders are final.
What should I do if the order I received is wrong?
Yikes! We hope this never happens. But in case it does, please let us know at once. We will replace all wrong items (unused, of course) without charge.
What methods of payment do you accept?
For now, we accept BPI bank deposit (cash). If you deposit a check, we have to wait 3 days for it to clear before we can send out the items. We also accept G-cash but we add Globe's service fee to your bill (P10 or 1% whichever is higher).
How do I know if you have received my payment (BPI deposit)?
After you make a deposit to our BPI account, we would greatly appreciate it if you could text or email us your payment details (name, date deposited, branch deposited, amount) or if possible email us a scanned copy of the deposit slip. After we check with the bank, we will send you a confirmation receipt (via text or email) and send out your package.
How do we schedule a meet up?
Sorry, due to our tight schedule, meet ups have been discontinued until further notice. You may purchase the products from any of our outlets or from our authorized resellers.
Do you have outlets or stores where I can view and buy your products?
For the moment, selected palettes, brush guards and individual brushes are available at the Nail Spa in Makati. Selected palettes and brush guards are available in Goddess Kiosks in Baba Gifts and DEcor QC and Robinsons Manila. Please see here for more details.
How do I know how much I will pay in shipping?
See here for more shipping information. Also, an approximate shipping can be quoted to you as you check out your basket. Actual shipping amount will be sent to you on your invoice on the confirmation email.
Do you accept international orders?
Yes. Please email us for more information on payment and shipping options. Please indicate what items you would like to order, quantity and your location.
Do you accept agents, dealers or resellers? Do you have wholesale prices?
Yes. Please email us for more information.
If you have other questions or inquiries not answered here, please don't hesitate to email us.
Yes. Please ship back (on your account) the item to us in its original packing, unused and we will ship you a new one free of charge. We replace only once with free shipping. For subsequent replacements, shipping will be charged to your account.
For make-up palettes: We do our best to pack them well. However, unfortunately, shipping may cause palettes to crack or break. We ask for your understanding and not request for a replacement if the cracks are minor and the palettes are still usable.
Did you sample all the products sold on My Beauty Basket?
Yes we use and tried all items sold on My Beauty Basket before putting them online. We assure you that despite its affordability, we sell quality products. However, please exercise caution and test usage on a small portion of your skin before complete application. Should any sensitivity occur, please discontinue use. **Please note, it is also important to make sure that the applicators you will use (brushes, sponges, fingers etc) are clean.
Are your products the same as the ones being sold on other websites?
Some of our products may be similar to those being sold on other websites here and abroad. We are able to offer our products at more affordable prices because we get it straight from the manufacturer.
For some items specified, we get it from those same websites abroad as well. For this reason and added shipping costs, these items may be slightly more expensive.
Why is the color of the product I received different from the picture on the website?
Lighting, photo quality and computer settings affect the colors displayed on your monitor. Please take this into account when ordering.
How do I place an order?
Please read here.
How long before I receive my products after I pay for my order?
We usually send out the items 1 to 2 days after receipt of payment. Within Metro Manila, shipping takes approximately another 1 to 2 days. See shipping information for more information
Can I add, change, revise, remove items from my order after I've sent it in?
Yes, before payment is made. Just contact us via email or cellphone and we can accommodate revisions for your order. However, once payment is made, all orders are final.
What should I do if the order I received is wrong?
Yikes! We hope this never happens. But in case it does, please let us know at once. We will replace all wrong items (unused, of course) without charge.
What methods of payment do you accept?
For now, we accept BPI bank deposit (cash). If you deposit a check, we have to wait 3 days for it to clear before we can send out the items. We also accept G-cash but we add Globe's service fee to your bill (P10 or 1% whichever is higher).
How do I know if you have received my payment (BPI deposit)?
After you make a deposit to our BPI account, we would greatly appreciate it if you could text or email us your payment details (name, date deposited, branch deposited, amount) or if possible email us a scanned copy of the deposit slip. After we check with the bank, we will send you a confirmation receipt (via text or email) and send out your package.
How do we schedule a meet up?
Sorry, due to our tight schedule, meet ups have been discontinued until further notice. You may purchase the products from any of our outlets or from our authorized resellers.
Do you have outlets or stores where I can view and buy your products?
For the moment, selected palettes, brush guards and individual brushes are available at the Nail Spa in Makati. Selected palettes and brush guards are available in Goddess Kiosks in Baba Gifts and DEcor QC and Robinsons Manila. Please see here for more details.
How do I know how much I will pay in shipping?
See here for more shipping information. Also, an approximate shipping can be quoted to you as you check out your basket. Actual shipping amount will be sent to you on your invoice on the confirmation email.
Do you accept international orders?
Yes. Please email us for more information on payment and shipping options. Please indicate what items you would like to order, quantity and your location.
Do you accept agents, dealers or resellers? Do you have wholesale prices?
Yes. Please email us for more information.
If you have other questions or inquiries not answered here, please don't hesitate to email us.
